Broadband

Alburgh village is served by the Homersfield Exchange located on Low Ditch Road. This is an ADSL2+ enabled exchange which means download speeds of up to 24Mbps is possible for those living close to the exchange. The speed you actually get is dependent on the distance you are from the exchange, the quality of the line between the exchange and your home and finally the quality of the extension wiring within your home. As a guide everyone living in Alburgh village within the 30mph boundaries should be getting at least 8 Mbps sync speed. If you would like to understand more about broadband technology then try www.kitz.co.uk.

Superfast

The village will be getting Superfast Broadband at the end of 2017. A new “green cabinet” has now been installed at the junction of Low Road/Low Ditch Road/School Road and connected to the electricity supply. Anyone living within ~1km of this new cabinet should receive 24Mbps or faster service.

Problems

If you have problems with your broadband then you need to contact your service provider and tell them immediately. Keep records of the problems you are having so you can be precise on the time and date of outages. Compare with your neighbours to ensure you’re getting similar service to everyone else. Try and compare connection or sync speed rather than the results from a speed checker site. You can get this information from your broadband router, it will also tell you how long the line has been connected.

If you have a BT router you can find the connection speed by going to the hub web interface at http://192.168.1.254. Under Advanced Setting / Broadband / Connection you should find the details you require.

If you use the speed tester on http://www.thinkbroadband.com then you can see your results on a map and compare to others. However, it’s best to do several tests at different times of day to get an overall view.

Changing Service Provider

Alburgh only has broadband infrastructure (cables, exchange, poles etc.) from Openreach. Openreach is part of the BT Group but is operated, by law, completely independently. However, you do have a choice of who you buy your broadband service from which has a significant impact on the quality of the customer service you receive, even though Openreach ultimately carries out any repairs. If you’re unhappy with your service then it is straightforward to switch providers using one of the switching sites.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/switching

Other information on Broadband

To find other posts on broadband select the broadband category at the base of the page or click here